Sohum Tanksali

About Sohum Tanksali

Deep generalist with an acute inclination for Customer Success.Currently working with CodeRabbit, an AI-powered code review platform that helps engineering teams ship better code, faster. In my role, I partner with customers to streamline their review workflows, establish best practices, and foster a culture of consistent, high-quality code reviews to save senior engineering time and prevent bugs from reaching production.My core skills lie in ensuring clients get the most bang for their buck with softwares by driving adoption programmes, providing value-centric consulting, demonstrating ROI, triaging and translating business requirements, solving recurring problems, managing expectations, identifying upselling and cross-selling opportunities.Personality attributes: Scientific thinker, perpetual learner, start-up enthusiast, keyboard player, ex-pro poker player, active investor, nature photographer, sportsman.

Experience

1. Senior Customer Success Manager

   Demandfarm

   Sep 2022 — Present · Pune, IN

   Mentored and managed a high-performing team of 3 CSMs to demonstrate value for customers contributing to 48% ARR, with 90% GRR and 108% NRR- Identified gaps in processes and fine-tuned the customer lifecycle, which resulted in enhanced customer experience and value delivery- Secured 50% of large customers in multi-year contracts, driving renewal predictability- Converted a customer into an advocate who helped generate 4x of their ARR- Optimized Time to First Value (TTFV) by 40% for SMB and Mid-market customers- Devise a structure to manage complex implementations for Enterprise Customers which resulted in timely delivery with zero defects- Acted as a trusted advisor by recommending best practices leveraging Change Management frameworks, resulting in 30% increased adoption- Conducted QBRs and EBRs with 100% of my customers; sought candid feedback.