Sohom Roy
Senior Director - Program & Delivery Management @Movate
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WORK HISTORY
Senior Director - Program & Delivery Management @Movate
Delivery & Program Management - Heading delivery by driving various technology programs, operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery.Client Satisfaction: Maintained CSAT score of 4.5 (avg.) QoQ, Zero surprise delivery escalation from the customers.Operational Efficiency: Maintained Contractual adherence by 99.5%(MoM), SLA compliance by 99%(MoM), Expected Quality index, Utilization by 100%; Reduced Project/Program Risks by 10%(avg.) MoM.Financials: Maintained Cost Capitalisation & Operating margin by 100% QoQ; Minimised revenue leakage & process exceptions.Capability Building & Team Management: Controlled critical talent attrition to 0.5% QoQ; 90% of team trained in new age technology and necessary behavioural skills; Increased Employee satisfaction score.• Product Innovation & Strategy – Evangelise & strategize development of world’s leading Gig CX Platform (Directly OnDemand).Contributed in the release of 3-4 (avg.) New Product features & functionalities Quarterly as per Product Roadmap.• Advisor to CXOs• Information Security – Successfully implemented & steered internal audits for best practices of Information Security (ISO 27001,SOC1,SOC2, etc.)
EDUCATION
Savitribai Phule Pune University
Master’s Degree, MCA
Bangalore University
Bachelor’s Degree, BCA
SKILLS
ABOUT SOHOM ROY
I am a versatile professional delivering 20+ years’ techno-managerial career success in…
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