Sohom Roy

About Sohom Roy

I am a versatile professional delivering 20+ years’ techno-managerial career success in…

Experience

1. Senior Director - Program & Delivery Management

   Movate

   Jan 2023 — Present

   Delivery & Program Management - Heading delivery by driving various technology programs, operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery.Client Satisfaction: Maintained CSAT score of 4.5 (avg.) QoQ, Zero surprise delivery escalation from the customers.Operational Efficiency: Maintained Contractual adherence by 99.5%(MoM), SLA compliance by 99%(MoM), Expected Quality index, Utilization by 100%; Reduced Project/Program Risks by 10%(avg.) MoM.Financials: Maintained Cost Capitalisation & Operating margin by 100% QoQ; Minimised revenue leakage & process exceptions.Capability Building & Team Management: Controlled critical talent attrition to 0.5% QoQ; 90% of team trained in new age technology and necessary behavioural skills; Increased Employee satisfaction score.• Product Innovation & Strategy – Evangelise & strategize development of world’s leading Gig CX Platform (Directly OnDemand).Contributed in the release of 3-4 (avg.) New Product features & functionalities Quarterly as per Product Roadmap.• Advisor to CXOs• Information Security – Successfully implemented & steered internal audits for best practices of Information Security (ISO 27001,SOC1,SOC2, etc.)

Education

• Savitribai Phule Pune University

  Master’s Degree, MCA

  2004 — 2007

• Bangalore University

  Bachelor’s Degree, BCA

  2001 — 2004

Skills

• Business Analysis
• Strategy
• E-Commerce
• Product Management
• New Business Development
• Pre-Sales
• IT Service Management
• Account Management
• Branding & Identity
• Management
• Strategic Planning
• Lead Generation
• Vendor Management
• Project/Campaign Management
• Public Relations
• Team Management
• Market Research
• Project Management
• Business Development
• Digital Marketing
• Saas