Sohitha Mallina
Information Technology Support Assistant @Northwest Missouri State University
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WORK HISTORY
Information Technology Support Assistant @Northwest Missouri State University
MO, US
Responsibilities:Provide first-level technical support to students, faculty, and staff across campus.Diagnose and resolve hardware, software, and connectivity issues efficiently.Assist with the setup, maintenance, and troubleshooting of computer labs and classroom technology.Respond to help desk inquiries via email, phone, and ticketing systems with a customer-first approach.Maintain and update records of technical issues and solutions to support team knowledge sharing.Support inventory tracking and management of IT equipment and devices.Collaborate with full-time IT staff on tech initiatives and campus-wide service improvements.Skills Gained:Technical troubleshooting · Customer service · Help desk systems · Time management · Communication · Team collaboration · IT asset management
EDUCATION
Tirumala Junior College, Katheru, Rajahmundry rural, East Godavari District, 533293
Intermediate
Vignan's Nirula Institute of Technology & Science for Women, Vign avenue, Palakaluru Road , PIN-522 005(CC-NN)
Bachelor of Technology - BTech
Northwest Missouri State University
Master's degree
Sri Sadguru Vidyalayam, Katheru, Rajahmundry rural, East Godavari Dist, 533293
10th Standard
ABOUT SOHITHA MALLINA
I am an IT Support professional with hands-on experience providing technical assistance…
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