Sohit Malik
Result-driven Senior Team Leader with 7+ years of experience in Fintech Collections and NPA Recovery or write-off, managing 120+ agents team, Higher Bucket & High-POS portfolios, and client coordination.
- Role
- Senior Team Lead at Pallav Technologies
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sohit Malik
Hello, I\'m Sohit Malik. With a strong background in finance and customer service, I\'m a dedicated and results-driven professional seeking a challenging role in debt collection in a reputable bank. Having managed portfolios, resolved disputes, and driven collections in my previous roles, I possess excellent communication and negotiation skills. I\'m excited to leverage my skills and experience to contribute to the success of your organization.\"
Experience
Senior Team Lead
Dec 2024 — Present · Gurugram, IN
As a Team Lead, I manage two key processes: Prefr (CRED) All Buckets and Moneyview Higher Buckets, leading a team of 60 agents. I drive daily operations, ensure target achievement, and maintain high-quality collections. Skilled in Excel, I analyze data, prepare MIS reports, and implement strategies to improve recovery rates. I train and mentor teams, focusing on compliance, dispute resolution, and customer-centric approaches. My expertise includes skip tracing, negotiation, and process optimization. I am passionate about delivering results, fostering team growth, and contributing to organizational success through strategic leadership and effective collections management.
Education
Maharshi Dayanand University (MDU), Rohtak
Bachelor of Arts - BA, Economics
Government Higher Secondary School - India
Bachelor of Arts - BA, Economics
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