Sohini Sinha
Process Re-engineering Customer Experience @Kotak Mahindra Bank
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WORK HISTORY
Process Re-engineering Customer Experience @Kotak Mahindra Bank
Maharashtra, IN
EDUCATION
Rajhans Vidyalaya
HSC, Commerce
R.A podar college of commerce and economics
B.com, Commerce with Financial Accounting, Tax
PGDM-Finance ITM BUSINESS SCHOOL
PGDM, Finance
ABOUT SOHINI SINHA
An incisive professional, passionate about customer service with 8.5 years experience spanning in customer escalations, customer experience, service quality, training in banking industry. Worked with leading banks like Axis Bank, Yes Bank, managed the quality health of over 100 officers spanning across grievance redressal channel, Virtual Relationship Manager channel, Sales channel in retail banking. Expertise in publishing dashboards, presentations and data management, Qualified In LSSGB and LSSBB.
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