Sohil Sharma
Responsable IT Omnicanal Et Crm @LVMH
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WORK HISTORY
Responsable IT Omnicanal Et Crm @LVMH
Paris, FR
Key Responsibilities:Digital Transformation: Spearheaded digital transformation projects to modernize IT infrastructure, improving efficiency and customer engagement in the luxury retail sector.Customer Experience Enhancement: Led initiatives to enhance the omnichannel customer experience, leveraging CRM data to drive personalized, high-quality customer interactions, and elevate the luxury shopping experience.Luxury Retail Integration: Successfully managed the integration of SAP with Salesforce CRM, Odesis, and Cegid POS systems, ensuring seamless operations across luxury retail platforms.High-Value Project Management: Managed high-value projects with a budget landing, ensuring financial efficiency + optimal allocation.Vendor and Partner Coordination: Coordinated with third-party vendors and partners to ensure the smooth operation and integration of various systems, enhancing overall business processes in the luxury retail environment.Innovation in Luxury Retail: Developed and implemented innovative strategies to improve customer engagement and sales performance, focusing on the unique needs and expectations of luxury retail customers.\"Moët Hennessy\" Division- Managing SAP integration with SFDC, including Release, CoE, 3rd Party Integration, Opex, Capex, Budget landing in millions, JIRA, Rollout Manager etc\"Fred, LVMH Watch & Jewellery\" Division- Cegid,PIM-DAM, Odesis, SAP, Omnichannel, Clientelling
EDUCATION
Sanatan Dharam Public School
Senior Secondary, Commerce with Maths
Bharti Vidyapeeth University, New Delhi, India
Bachelor of Computer Applications (BCA), Computer
Swansea University / Prifysgol Abertawe
Master's Degree, Computer and Software Technologies
Horizons University
Doctor of Philosophy - PhD, International Leadership
ABOUT SOHIL SHARMA
A professional Software Technical Project expert with a wealth of experience working across the full SDLC from requirements gathering, analysis through to development, testing, implementation and support. A very strong communicator who takes great pride in developing the highest quality software systems that meet customer expectations and add value for the organisationDigital Transformation: Spearheaded digital transformation projects to modernize IT infrastructure, improving efficiency and customer engagement in the luxury retail sector.Customer Experience Enhancement: Led initiatives to enhance the omnichannel customer experience, leveraging CRM data to drive personalized, high-quality customer interactions, and elevate the luxury shopping experience.Luxury Retail Integration: Successfully managed the integration of SAP with Salesforce CRM, Odesis, and Cegid POS systems, ensuring seamless operations across luxury retail platforms.High-Value Project Management: Managed high-value projects with a budget landing, ensuring financial efficiency + optimal allocation.Vendor and Partner Coordination: Coordinated with third-party vendors and partners to ensure the smooth operation and integration of various systems, enhancing overall business processes in the luxury retail environment.Innovation in Luxury Retail: Developed and implemented innovative strategies to improve customer engagement and sales performance, focusing on the unique needs and expectations of luxury retail customers.
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