Sohel Shaikh
Client Success Manager at Ampity Infotech Pvt Ltd.
- Role
- Client Success Manager at Ampity Infotech
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Sohel Shaikh
Hello Everyone, I am currently a Client Success Manager at Ampity Infotech Pvt…
Experience
Client Success Manager
Mar 2021 — Present · Pune, IN
Client Success ManagerRole: The CSM acts as the primary contact for clients after the sale, focusing on relationship-building and maximizing the value clients receive from products or services.Key Responsibilities:Onboarding: Facilitate a smooth onboarding process and provide training.Relationship Management: Develop long-lasting client relationships and understand their business goals.Product Adoption: Monitor usage metrics and conduct regular check-ins.Issue Resolution: Address client concerns quickly and advocate for their needs.Feedback & Improvement: Collect feedback to identify trends and collaborate on enhancements.Growth Opportunities: Identify upsell/cross-sell possibilities and assist with renewals.Reporting: Track client health metrics and report on success initiatives.Skills:Excellent organizational abilities.Empathy and customer-centric mindset.Strong presentation skills.Goals:Enhance customer satisfaction and loyalty.Drive product adoption.Achieve retention and expansion targets.A successful CSM is proactive in meeting client needs, fostering partnerships, and contributing to business growth.
Education
Abhijit Kadam Insttute of Management and social sciences,solapur
Bachelor of computer application
2018 — 2021
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