Soheila J.
Customer Experience Associate @TD
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WORK HISTORY
Customer Experience Associate @TD
Guelph, ON, CA
Provide efficient, client-focused service for transactions, inquiries, and account-related support.• Handle financial records with accuracy and confidentiality, ensuring regulatory compliance.• Resolve customer concerns and explain banking procedures clearly.• Foster a respectful, inclusive environment aligned with TD’s service standards.
EDUCATION
Azad University (IAU)
M.A.
Lang School of Business and Economics - University of Guelph
Master of Science - MS
Alzahra University
B.A.
ABOUT SOHEILA J.
As an accomplished professional with a Master of Science in Tourism & Hospitality and an MBA in International Business, I bring over a decade of hands-on experience in branch banking, administrative operations, data analysis, and human resources. My career has been built on a solid foundation in banking operations, payroll and personnel management, and optimizing administrative systems to enhance efficiency and accuracy. Throughout my professional journey, I have consistently delivered high-quality reporting and data-driven insights, effectively managed competing priorities, and supported decision-making through strategic analysis. My roles have allowed me to refine my ability to streamline office systems, enhance reporting functions, and contribute to organizational success through well-informed, practical solutions. Currently, I continue to expand my skills in banking and administrative management while pursuing additional certifications to remain aligned with evolving industry standards. I am especially motivated by opportunities that allow me to combine my analytical expertise with a commitment to operational excellence and client-focused service.
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