Sohan Rane
|| EX TCSer\'s || | Office 365 and Exchange Administrator | Teams Administration | PowerShell Script | MECM | |ServiceNow administration | 3x Microsoft Certified ||
- Role
- Information Technology Infrastructure Engineer at Civica
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Sohan Rane
Experienced IT Professional with 3+ years of Experience as IT…
Experience
Information Technology Infrastructure Engineer
Dec 2024 — Present · Indore, IN
Core ResponsibilitiesUser Support: Provide first-level technical support to end users via phone, email, chat, or in person.Incident Management: Log, categorize, and resolve IT issues (hardware, software, network, application).Troubleshooting: Diagnose and fix problems with desktops, laptops, printers, mobile devices, and applications.System Access: Manage user accounts, passwords, and permissions (Active Directory, Office 365, Intune, Exchange Admin Center, Teams Admin Center, All admin Center, Microsoft Entra).Ticketing Tools: Use ITSM tools (ServiceNow, JIRA, Remedy, Salesforce Cloud, etc.) to track and resolve incidents.Remote Support: Provide support to remote employees using remote desktop tools or VPN.Escalation: Escalate complex issues to higher-level support teams or vendors when necessary. Maintenance & MonitoringRegularly monitor system alerts and performance issues.Install, configure, and update operating systems, applications, and patches.Perform preventive maintenance on hardware and software. Documentation & CommunicationDocument solutions, FAQs, and troubleshooting steps for knowledge base.Communicate clearly with users in non-technical terms.Provide training or guidance for basic IT tools and security practices. Security & ComplianceEnsure compliance with IT policies and security guidelines.Assist in antivirus updates, data backups, and access controls.Report and respond to security incidents (phishing, malware, etc.).
Education
SSBT'S COLLEGE OF ENGINEERING & TECHNOLOGY, BAMBHORI.
Bachelor of Engineering - BE, Mechanical Engineering
2016 — 2020
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