Sohan Suresh

Digital Transformation | SaaS | Product | KCL

Role
Customer Success Lead at Opva Solutions Pvt Ltd
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Sohan Suresh

As a Customer Success Lead with a strong foundation in engineering and a passion for…

Experience

  1. Customer Success Lead

    Opva Solutions Pvt Ltd

    Oct 2024 — Present · Bengaluru, IN

    OPVA is a digital platform to streamline digital work instructions, it provides in-depth analytics to understand skill gaps that exists in employees and provides an auditing platform to upskill and make efficient use of manpower. Responsibilities: 1. Guided new customers through a smooth onboarding process and ensured best practices were followed to ensure optimal use of the platform. Presented product demonstrations and presentations explaining various use cases to customers. Proactively identified and addressed customer challenges or roadblocks in using the product. Collaborate with cross-functional teams to develop and execute customer success strategies aligned with business goals and objectives.

Education

  • Vikas PU College, Mangalore

    12th Grade

  • St. Peter's School - India

    10th Grade

  • King's College London

    Master of Science - MS

  • New Horizon College of Engineering

    Bachelor of Engineering - BE

    2017 — 2021

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Sohan Suresh — Customer Success Lead at Opva Solutions Pvt Ltd in Bengaluru, KA, IN | Unifers