Soham Deb

IT Service Desk Specialist @ALTEN

London, GB

Managed Security Incidents by taking appropriate steps to avoid unauthorised access by revoking MS Account sessions and securing device by remote wiping.• Managed Service Now ticketing system for IT Service Desk operations.• Oversaw active directory for onboarding, offboarding, and password resets.• Administered IT equipment on Intune for efficient device management.• Managing Licences such as PowerBi, Lucid and Visio• Working on Active Directory by assigning security groups to users• Maintaining stock level for all IT equipment• System administration on MaaS 360 unlocking, wiping and reassigning iOS devices to users• Documentation of IT guides and policies• Conducting IT field engineering by fixing assets, installing RAM, re-image Windows and Installing Windows AutoPilot.

University of Westminster

CertHE

London South Bank University

Bachelor's degree

Newham College of Further Education

Level 2

Newham College of Further Education

Functional skills

Newham College of Further Education

Level 3

Newham Sixth Form College (NewVIc)

GCSE