Soham Sharma

About Soham Sharma

Results-driven Product Manager and Customer Success Leader with 8+ years in the IT industry, specializing in headless Shopify development and innovative e-commerce experiences. I bring a unique blend of product management, AI/ML, and customer success expertise to deliver performant, scalable, and personalized digital storefronts.My core focus is on developing and managing headless e-commerce solutions using technologies like Gatsby, Astro.js, Vue.js, Next.js, and React.js—seamlessly integrated with the Shopify platform. I have a proven track record of managing product lifecycles from concept to launch, driving innovation through Agile methodologies, and prioritizing features that improve user engagement and conversion.I’ve led the implementation of AI/ML features using TensorFlow, Scikit-learn, and PyCaret to enhance product discovery, enable personalized shopping experiences, and support dynamic pricing strategies. Experienced in using Google Cloud AutoML, AWS SageMaker, and Google Vertex AI to scale intelligent product features.My work in product and customer success has reduced churn by 20% and increased retention by 25%, achieved through data-driven user research, journey mapping, and continuous feedback loops. I’ve successfully translated merchant and end-user insights into actionable roadmaps using tools like Aha, Miro, and ProdPad.Skilled in backlog management, stakeholder alignment, and cross-functional collaboration, I ensure that headless Shopify solutions meet high standards of performance, UX, and compliance (SOC 2, ISO, GDPR). I also leverage analytics tools like Looker, Tableau, and Google Optimize to drive iterative improvements and validate hypotheses through A/B testing.Passionate about modern commerce, I thrive on bridging technical innovation and business value—crafting future-ready e-commerce platforms that scale with customer needs.

Experience

1. Ai Product Manager

   Intellipaas Inc

   Aug 2025 — Present

   Developing and applying customer-facing AI models at IntelliPaaS to enhance automation, personalization and enterprise integration. Collaborating with product, engineering and customer teams to deliver scalable, high-impact AI solutions that drive measurable business results.

Education

• Indira Gandhi National Open University

  PG Diploma in Applied Statistics, Applied Statistics

Skills

• Commercial Aviation
• Avionics
• Microsoft Word
• Team Leadership
• Civil Aviation
• Public Speaking
• Martial Arts
• Microsoft Office
• Shotokan Karate
• Aircraft Design
• Aerospace Engineering
• Powerpoint
• Microsoft Excel
• Teamwork
• Airlines
• Aircraft
• Composites
• Airports
• Technical Support
• Human Factors
• Field Technicians
• English
• Propulsion
• Aviation
• Time Management
• Aircraft Maintenance
• Flights
• Engineering
• Aerospace
• Aeronautics
• Helicopters
• Aerodynamics
• Windows