Soham Ray
WFM Scheduling Analyst at Tech Mahindra | Rta & Scheduler || Ex. Senior Associate WFM analyst at sutherland || RTA/CCOD || Aspect EWFM || Genesys Cloud CX || Amazon CS
- Role
- Wfm Analyst at Tech Mahindra
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Soham Ray
6+ years of experience in WFM with overall experience of 7+ years in BPO industry. Ex…
Experience
Wfm Analyst
Aug 2024 — Present · Mumbai, IN
Handling business for Uk operations. Responsible for -Real time queue monitoring and highhlighting wastage-managing real time shrinkage to meet the line adherence-preparing reports like productive hrs report, AHT report, prod hrs synopsis etc-monitoring and maintaining efficiency to meet the required service level and line adherence.
Education
West Bengal University of Technology, Kolkata
Bachelor of Technology - BTech
2011 — 2015
West Bengal University of Technology, Kolkata
Bachelor of Technology - BTech
2011 — 2015
Maulana Abul Kalam Azad University of Technology, West Bengal (MAKAUT, WB)
Bachelor of Technology - BTech
2011 — 2015
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.