Soham Chakrabarti
Customer Service Team Lead | Customer Service, Telecom Services
- Role
- Customer Service Team Lead at Cogenthub
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Soham Chakrabarti
As a Team Lead - Billing and Invoice at CogentHubCX.AI, I bring 7 months of experience in…
Experience
Customer Service Team Lead
Jul 2024 — Present · Kolkata, IN
As a team leader at Virgin Media O2, I oversee a dynamic team of 20 advisors responsible for resolving customer service issues. Our focus includes handling day-to-day inquiries and strategically upselling ‘pay-monthly’ services to ‘pay as you go’ customers through personalized interactions.
Education
Don Bosco School, Bandel
Secondary
2001 — 2007
University of Burdwan
Bachelor of Commerce (B.Com.)
2009 — 2013
Chandannagar Banga Vidyalaya
Higher Secondary
2007 — 2023
Skills
- Powerpoint
- Microsoft Excel
- Internal Controls
- Auditing
- Customer Service
- Nonprofits
- Financial Reporting
- Us Gaap
- Microsoft Word
- Strategic Planning
- Microsoft Office
- Financial Analysis
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.