Soham Belsare
Senior Manager @ Capgemini | Financial Services (Credit Cards and Payments) | Delivery Management | Project Management | Engagement Management | Change Management | Leadership | Audit and Compliance
- Role
- Service Delivery Manager at Capgemini
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Soham Belsare
With over 15 years of IT experience, I am a Service Delivery Manager at Capgemini, leading and supporting the delivery of services for a global credit cards client. I am also a Certified SAFe Agilist, proficient in agile and waterfall methodologies, and adept at managing product and ticket backlogs, SLA/KPI tracking and reporting, and business continuity and information security of engagements. As a Service Delivery Manager, I have improved the customer satisfaction index from 4.6 to 4.92 out of 5 in two years, facilitated the delivery of key projects such as Falcon Cloud Migration, Prime/Online Upgrade, and Card Tokenization, and implemented continuous service improvement, automation, and application enhancements. I have also built team motivation and collaboration by organizing awards, excursions, and team building activities. My mission is to enable and empower my team and my client to achieve their goals and deliver value.
Experience
Service Delivery Manager
Apr 2014 — Present · Pune, IN
As a Service Delivery Manager for Capgemini (Jan 2018 – Present) Teams and Technology/Applications managed: TSYS Prime (Application), TSYS Online (Application), SOAMW DevOps, SASMW DevOps - Leadership and People Management by managing different DevOps teams with total 25+ team members - Full responsibility for all aspects of Service Delivery under the Agreement- Ensure Delivery of services, SLA/KPI tracking and reporting as per contract - End to end Project Management for…
Education
University of Mumbai
Bachelor of Engineering - BE
2005 — 2008
Muchhala Polytechnic, Thane
Associate’s Degree
2002 — 2005
I.E.S Modern English School
High School
1992 — 2002
Sardar Patel college of Engineering
Bachelor’s Degree
2005 — 2008
Skills
- User Acceptance Testing
- Teamwork
- Test Effort Estimation
- Oracle
- Unit Testing
- Software Testing
- Ccna
- Red Hat Linux
- Test Cases
- Experienced Business Analyst
- Oracle Enterprise Manager
- Itil V3 Foundations Certified
- Hp Quality Center
- Pl/Sql
- Team Leadership
- Manual Testing
- Networking Protocol
- Interpersonal Skills
- Informix 4gl
- Stlc
- Test Planning
- Osi Model
- Regression Testing
- Requirements Analysis
- Sdlc
- Unix
- Oracle Database
- V-Model
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