Sohail Khan
Customer Success Manager @Appointy // Ensuring Flawless Customer Experience.
- Role
- Customer Success Manager at Appointy India
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Nov 2015 — Present · Bhopal, IN
Monitored metrics and developed actionable insights to improve efficiency and performance.Managed department call volume of 15 calls per day and coordinated department schedules to maximize coverage during peak hours.Created customer support strategies to increase customer retention.Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.Facilitated penetration of key accounts via strategic planning initiatives.Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Cambridge School Bhopal
High Schooling
2000 — 2002
IHM Bhopal
Hotel Management
2002 — 2005
Saint Xavier Jaipur
High School
1995 — 1999
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