Sohail Qureshi
Customer Support || Igaming Specialist|| Virtual assistant|| Business development executive || Online tutor || Sales
- Role
- Customer Support Agent at 1xbet
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Sohail Qureshi
I\'m a dedicated customer support executive with a proven track record in delivering…
Experience
Customer Support Agent
Oct 2025 — Present
Deliver exceptional customer service through email, live chat, and social media platforms, ensuring every interaction is professional, empathetic, and solution-oriented.Resolve customer inquiries and issues promptly and accurately, maintaining a strong focus on customer satisfaction and retention.Provide clear and detailed information about company products, services, pricing, and policies to help customers make informed decisions.Handle complaints and escalations professionally, identifying root causes and offering the best possible solutions to ensure a positive resolution.Document and update all customer interactions in CRM systems to maintain accurate records and enable efficient follow-up.Collaborate with cross-functional teams—including sales, logistics, and technical support—to ensure smooth service delivery and enhance the overall customer experience.Collect and analyze customer feedback, identifying trends and suggesting process or product improvements to management for better service outcomes.Maintain performance metrics such as response time, resolution rate, and customer satisfaction scores, consistently aiming to exceed targets.Stay up to date with new product launches, updates, and company policies to provide accurate and up-to-date support.
Education
SNKP Govt College
Master's degree in English language and literature
2021 — 2022
Aravali pg college
Bachelor of Arts - BA
2016 — 2019
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