Sohail Mirza

Chief Manager Operations @Reliance General Insurance

Indore, IN

Branch Operations & Strategic Leadership | Insurance & Banking Operations | Customer Service ExcellenceSeasoned operations leader with extensive experience in branch service functions, banking operations, and policy administration across the West and South regions. Adept at leading high-performing teams, optimizing workflows, and ensuring seamless operations while maintaining regulatory compliance.Core Expertise: Branch Operations & Leadership – Overseeing 18 BSMs & Operations Officers across 80 branches, driving service excellence & compliance. Cheque & Banking Operations – Managing end-to-end cheque processing, reconciliation, & documentation. Policy Processing & Quality Assurance – Ensuring accuracy in ICM/OMNI workflows & dispatch processes. Refund & Travel Policy Handling – Streamlining refund approvals & travel policy cancellations. Customer Service & Query Resolution – Enhancing client satisfaction through efficient policy handling. Compliance & Documentation – Implementing archival systems to meet IRDA & internal standards. MIS & Business Reporting – Delivering insights on discrepancies, receivables & process gaps. Training & Compliance – Spearheading training for hires & sales teams on regulatory updates. Underwriting & Regulatory Compliance – Managing IDV approvals, liability endorsements, & NCB verification. Risk, Audit & Process Adherence – Driving KYC, AML, & audit compliance through regular reviews.A results-driven professional passionate about innovation, efficiency, and operational excellence, delivering impactful business solutions.

Devi Ahilya Vishwavidyalaya

Bachelor of Commerce - BCom

Tata unysis

Diploma in software

Indore Public School

Higher secondary

IPS ACADEMY, Indore

Master of Business Administration - MBA, Finace