Sohail Khan
SENIOR PROCESS EXECUTIVE COGNIZANT
- Role
- Senior Process Executive at Cognizant
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Sohail Khan
Detail-oriented Senior Process Executive specializing in Google Maps data operations and…
Experience
Senior Process Executive
May 2024 — Present · Hyderabad, IN
Lead frontline support operations for Google Maps’ geo data escalation project, focused on maintaining highly accurate, reliable, and up-to-date map data for users worldwide.Handle the end-to-end escalation process, investigating business listing errors, map inconsistencies, road geometry changes, and other geo-data issues surfaced by users or automated quality systems.Utilize advanced internal tools (Buganizer, SuperMario, Atlas, Calypso, MapFacts Explorer, MyMaps, Firebolt, Firetruck, Pushpin) to identify, validate, and resolve mapping issues within stringent SLAs.Receive and process escalations related to business information, factual or map discrepancies, abusive and policy-violating content, and real-time crisis alerts (floods, earthquakes, road closures).Edit, update, and remove problematic map entries; ensure data integrity through rigorous investigation and collaboration across operational, engineering, and support teams.Rapid resolution of escalations safeguards Google Maps’ data quality—delivering precise navigation, credible business information, and timely alerts to end-users.
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