Sohail Jamadar

Experience

1. Technical Support Engineer-sd

   Mphasis

   Jul 2025 — Present · Pune, IN

   Technical Support Engineer – Service DeskDriven Technical Support Engineer with expertise in diagnosing and resolving technical issues across software, hardware, and network environments. Experienced in supporting internal teams and customers by troubleshooting system faults, installing and configuring applications, and ensuring seamless tech operations.Key Responsibilities • Diagnose, troubleshoot, and resolve complex technical issues via phone, email, and chat for internal users or customers. • Install, configure, and maintain computer hardware, software, and network systems. • Monitor system performance, prioritize workflows, and ensure quick incident resolution. • Document interactions and technical solutions in a ticketing system for tracking and reporting. • Assist with upgrades, application deployments, and debugging software in collaboration with senior engineers. • Contribute to the knowledge base and support self-service resources for users. • Maintain high levels of customer satisfaction and act as the main point of contact for technical issues.Skills and Qualifications • Solid understanding of operating systems (Windows, macOS), networking (TCP/IP, DNS, DHCP), and basic database knowledge (SQL). • Proficiency with support ticketing systems (service now) and remote desktop tools. • Strong analytical, problem-solving, and communication skills, both verbal and written. • Customer service-oriented, adaptable, and able to work both independently and within a team.

Skills

• Microsoft Office
• Sales
• Microsoft Excel
• Customer Service
• Team Management
• Leadership
• Business Strategy