Sofia Martinez
Omnichannel Advisor at ZIMMERMANN
- Role
- Omnichannel Advisor at Zimmermann
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Sofia Martinez
Detail-oriented professional with experience in luxury e-commerce, focused on…
Experience
Omnichannel Advisor
Aug 2024 — Present · New York, NY, US
Provide personalized client support via phone, email, and chat, ensuring a seamless and elevated experience in line with Zimmermann’s luxury brand standards• Act as the sole Spanish-speaking advisor on the US team, assisting a broader client base and supporting international communication• Lead the Spanish website localization project in collaboration with the EU Digital Content team, translating product descriptions, category pages, EDMs, Google Ads, and SEO copies.• Review content of all product categories and page URLs to ensure accurate, on-brand Spanish translations• Support global marketing efforts by translating and adapting EDMs and SEO-optimized content for Spanish-speaking audiences• Report issues from key observations and inconsistencies to third-parties for prompt resolution• Initiated and led a cross-regional styling project connecting the US, AU, and EU Client Services teams to enhance product knowledge and styling alignment• Stepped in as acting Client Services Manager during my manager’s absence, overseeing team workflows, supporting escalated client issues, and maintaining service excellence.• Collaborate closely with internal teams to elevate the customer experience and drive consistency across global markets
Education
Florida State University
Bachelor's degree, Liberal Arts and Sciences, General Studies and Humanities
2019 — 2023
LIM College
Master's degree, Fashion Marketing
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