Sofiya Gurung
Vendor Consultant - Retail Vendor Manager I at Amazon | Dell Technologies | Swiggy | Prione
- Role
- Vendor Consultant (Retail Vendor Manager - Eu) at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sofiya Gurung
Experienced Vendor Consultant with a demonstrated history of working in the e-commerce…
Experience
Vendor Consultant (Retail Vendor Manager - Eu)
Oct 2022 — Present · Bengaluru, IN
Support the performance of internal teams on input metrics and the impact of vendors on creating a great customer experience- Partnering with the Retail Team to manage vendor relationships by championing the vendor’s needs at Amazon- Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors- Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon- Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience- Conduct deep dive analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience- Provide thought leadership around planning, roadmaps and execution- Establish a long term partnerships with key vendor partners for the group of vendors handled- Support the launches of new programs, categories and features- Conduct regular weekly and monthly business reviews with the vendors, highlighting business metric performance and building action plans- Metric influencing - understand metrics and create realistic forecasts. Take calculated risks, and react quickly with new action plans.
Education
Sikkim Manipal University
BA Journalism & Mass Communication, Mass Communication/Media Studies
2009 — 2012
CMR Group of Institutions
MS Communication, Mass Communication/Media Studies
2012 — 2014
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