Sofiul Alam
IT Systems Analyst @Broward County Public Schools
Signup · Get unlimited contacts
WORK HISTORY
IT Systems Analyst @Broward County Public Schools
Orchestrate task tracking by entering and updating Work Orders in FileMaker Pro, ensuring accurate documentation of work assignments and progress.• Streamline ticket management by efficiently transferring support tickets to third-party vendors through the Remedy ticketing system, optimizing the resolution process and minimizing downtime.• Exhibit attention to detail by meticulously verifying warranty statuses for laptops, desktops, and tablets, enabling informed decisions on repair or replacement options.• Maintain organized task documentation by promptly closing Work Orders in IBM Maximo, ensuring proper closure of tasks and projects while maintaining accurate records.• Control the management of incoming calls and routed them to the appropriate parties using multi-line phone systems, facilitating efficient communication within the organization and with external stakeholders.• Implement security measures and ensured compliance with industry regulations and company policies to safeguard data and protect against vulnerabilities.• Execute test plans, performing extensive testing to identify and resolve system defects and ensuring high-quality, reliable systems.• Analyze data and interpreted findings to support data-driven decision-making, providing valuable insights for process optimization.• Gather and document business requirements, translating them into technical specifications for system enhancements and implementations.• Fulfill analytical requirements by performing evaluations of existing systems and processes to identify inefficiencies and opportunities for improvement, leading to enhanced system functionality and productivity.
EDUCATION
Florida Atlantic University
Bachelor's degree
ABOUT SOFIUL ALAM
I am a seasoned IT Professional with 7+ years of technical operations, office management, IT support, systems analysis, and leadership experience. Recognized for demonstrating a natural aptitude for creating and implementing process improvement strategies to optimize operational proficiency, as well as for establishing successful troubleshooting techniques to minimize downtime. Professional focal points include strong technical proficiencies, data analysis, communication skills, industry expertise, and the ability to adapt to ever-changing situations in a fast-paced environment. Delivering superior administration in these areas expertise requires utilization of interpersonal skills, business acumen, and a keen eye for detail, as well as problem-solving, requirements gathering, delivering IT support, customer service, quality assurance, administrative operations, team leadership, cross-functional collaboration, accounting operations, technical configuration, and resource allocation expertise to support overall efficiency and deliver optimal results. My current role is an IT Systems Analyst with Broward County Public Schools. Under my leadership I have utilized my vast industry experience to optimize task tracking, ticket management, and warranty verification. Applying my problem solving, communication, and technical skills, I am also responsible for delivering support and recommendations for process improvements, managing incoming calls, ensuring complete closure of tasks and projects, and effectively enhancing productivity while maintaining strong professional and employee relations to encourage success. Colleagues describe me as a progressive, driven, technical, and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget. I am pursuing new opportunities and can be reached through this profile or my email: s••••••••@gmail.com
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.