Sofija Kovacevic
Business Systems Analysis Specialist @NTT DATA North America
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WORK HISTORY
Business Systems Analysis Specialist @NTT DATA North America
CA
EDUCATION
The University of British Columbia Continuing Studies
Certificate, Business Analysis
The University of British Columbia
Bachelor of Commerce (BCom), Business Technology Management
Sauder School of Business
Bachelor of Commerce (BCom), Management Information Systems, General
SKILLS
ABOUT SOFIJA KOVACEVIC
I am a a seasoned Business Analyst with a strong background in Microsoft Dynamics CRM and over five years’ experience with Business Analysis and CRM solution implementations for clients in various industries across Canada. During my career, I worked in key roles on several engagements in multiple project phases including requirements gathering, solution design, testing, and change enablement. I am a collaborative team player and analytical problem-solver with a strong commitment to delivering quality and realizing results. I am a UBC BComm graduate with certifications in CRM 2013, 2016, Dynamics 365, Professional Scrum Master (PSM I from Scrum.org), and Business Analysis (from UBC).
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