Sofiia Trofimova
Premium Suites Supervisor @Legends Global
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WORK HISTORY
Premium Suites Supervisor @Legends Global
Toronto, ON, CA
Develop, implement, and monitor service and sales incentives to motivate staff, driving increased productivity and guest satisfaction.• Ensure strict adherence to company policies and procedures by all staff members.• Supervise and support staff in completing their assigned duties promptly and accurately, fostering a culture of excellence in guest service.• Provide personalized assistance to VIP guests, addressing their inquiries, feedback, and concerns promptly and effectively.• Engage with staff and the management team to brainstorm and implement innovative ideas for enhancing food offerings, service quality, and concession operations.
EDUCATION
Videomatica Academy
MOTION DESIGN PRO
Centennial College
Business Administration and Management, General
Taras Shevchenko National University of Lugansk
Bachelor's degree, Philology English -French
IPS Telese
Hotel Business
ABOUT SOFIIA TROFIMOVA
Throughout my career, I have accumulated a diverse range of experiences that have shaped me into a capable and dynamic leader. I currently serve as a Premium Supervisor at Rogers Center Blue Jays in Toronto. In this role, I inspire and oversee staff, ensuring compliance with company standards and delivering top-tier guest experiences. I also provide personalized VIP services and collaborate to enhance service quality and operations.Previously, I was a Manager at Aparthotel Casina Reale and Hotel Don Felippe in Italy. My dedication led to consistently high guest satisfaction and improved administrative processes.Additionally, I transitioned into video production, where I managed the creation of over 30 projects in my first year. I specialized in 2D animation and ads, helping businesses grow by delivering dynamic and engaging visual content. My storytelling skills, visual acumen, and project management expertise contributed to my success in this field.These varied experiences have refined my skills in customer service, team leadership, and creative problem-solving, enabling me to thrive as a leader. I am driven by the goal of using my talents to inspire and support my team and clients.
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