Sofiia Blavitska

Customer Care Professional (Virtual) @American Express

GB

I line customer support - International currency charge card product;• inbound calls - support in English, Russian, Ukrainian and Polish;• second voice line - handling challenging customers;• assistance with the issues of various difficulty levels - from online account creation to refund requests and setting up disputes.• assistance with Membership rewards program related quires;• peer to peer coaching, with the main focus on performance and call quality improvement;• bi-weekly team performance update emails;• recent involvement in Virtual Colleague network to discuss improvements.