Sofien Kazdaghli
Assistant Restaurant Manager Riyadh (Ksa) and Vancouver (Canada) @Four Seasons
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WORK HISTORY
Assistant Restaurant Manager Riyadh (Ksa) and Vancouver (Canada) @Four Seasons
CA
Participated with the team to host the world during Vancouver Winter Olympic Games 2010 and to exceed their expectations.• Involved with guests interaction and sequence of service, ensuring substantial connections are made, and maintained with guests.• Created and assured exceptional guest experience process within the outlet.• Intimately involved in the service execution as required.• Maintained a high degree of visibility on the floor during need periods.• Connected with guests and employees to create a sincere and warm environment.• Motivating, training and monitoring a team of multinational individuals providing necessary tools to meet or exceed company’s expectations• Ability to coach/train employees in regards to service improvements / refinements.• Ability to coach/train employees in regards to guest experience’s expectations.• Ability to follow the core standards and tested employees for performance adherence.• Involved in Menu developing and many YEW promotions.• Oversee and ensure that all department responsibilities are performed in accordance with corporate and local standard operating procedures and policies.
EDUCATION
Lycee Mohamed Boudhina
International Baccalaureate, Economics and Management
IPSI
Journalism and Information science
Vancouver Island University
Associate Degree, Hospitality Management
SKILLS
ABOUT SOFIEN KAZDAGHLI
Trainings & Awards• Attended many “Can-Do” sessions in relation to guest satisfaction.• Intermediate level of computer skills (Microsoft Office and Internet.)• Acquired WHMIS and HACCP certificates from Canada.• Obtained the Responsible Alcohol Service certificate in Canada.• Passed the Banff Best Heritage Orientation Program in Canada.• Completed “SWEET” training in relation to Sales.• Food Safe certificates basic and advanced levels in Canada.• Service Best certificates for Staff and Supervisors in Canada.• Active member of the safety committee.• CPR and First aid training.• Fire & bomb threat training.• Accomplished many courses on the E-knowledge suite with the Four Seasons Hotels.Specialties: • Dynamic and innovative leadership skills in areas of Hospitality, F&B revenue management and financial management skills.• Adaptable, pro-active, visionary.• Modeling and fostering creative thinking and problem solving.• Results and details oriented.• Guest focused, identifying breakdowns in service, offering comprehensive solutions and regaining customers’ confidence.• Goal orientated and target driven.• Calm, patient and consistent Trainer.• Multi tasking, and hard working attitude.
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