Sofia Z.
Partnerships Manager @Arena by PTC
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WORK HISTORY
Partnerships Manager @Arena by PTC
Boston, MA, US
EDUCATION
University of Toronto - Rotman School of Management
Professional Development Course , International Business Law and Negotiation
Branksome Hall
High School Diploma
Dalhousie University
Bachelor’s Degree ( Arts), Economics with a Minor in Environment, Sustainability and Society
MIT Sloan School of Management
Certificate, Machine Learning
ABOUT SOFIA Z.
At Arena by PTC, my focus is on cultivating strategic partnerships and fostering customer advocacy. With a history of driving market growth and a knack for orchestrating successful go-to-market strategies, I\'ve successfully increased annual recurring revenue and product adoption rates.My tenure as a team lead at ContactMonkey honed my expertise in customer success enablement and onboarding, where I led initiatives that resulted in a 40% boost in web traffic and a substantial improvement in customer retention. These experiences have solidified my capabilities in feedback management, directly contributing to the development of impactful customer journey life cycles.
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