Sofia R.
Human Resources Professional
- Role
- Talent Acquisition Specialist at Compass Group USA
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Sofia R.
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Experience
Talent Acquisition Specialist
Jan 2024 — Present · US
Serve as the first point of contact for operators\' inquiries through calls and emails, providing timely and accurate information related to recruiting, onboarding, background checks, and ATS questions.• Assist operators in navigating the recruiting and onboarding process, providing guidance and clarification on procedures, requirements, and documentation.• Conduct thorough research and investigation to address operator inquiries, ensuring a comprehensive and accurate response is provided.• Collaborate closely with the HR team to stay updated on policies, procedures, and changes related to recruiting, onboarding, and background checks, ensuring accurate and up-to-date information is shared with operators.• Utilize the ATS to retrieve and update candidate information, troubleshoot technical issues, and assist operators with system navigation.• Document all interactions, inquiries, and resolutions in a detailed and organized manner, maintaining accurate records of operator communications and follow-up actions taken.• Identify recurring issues or patterns and proactively suggest improvements or solutions to enhance the HR Help Desk service.• Collaborate with cross-functional teams to escalate complex or urgent matters, ensuring timely resolution and operator satisfaction.• Stay up-to-date with industry trends, best practices, and regulations related to recruiting, onboarding, background checks, and HR technology, continuously enhancing knowledge and expertise.
Education
Gaston Early College High School
High School Diploma
2014 — 2019
Arizona State University
Bachelor of Arts - BA, Human Resources
2020 — 2022
Gaston College
Associate of Arts - AA
2014 — 2019
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