Sofía Pineda

Vice President- Continuous Listening Lead - Senior Service Designer @Barclays

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2021 — Present

Vice President- Continuous Listening Lead - Senior Service Designer @Barclays

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London, GB

EDUCATION

2015 — 2017

Hult International Business School

Master of Business Administration (M.B.A.), MBA

2001 — 2006

Instituto Tecnológico Autónomo de México

Bachelor’s Degree, Business Administration, Strategy, Marketing and Operations

1997 — 2001

Instituto Politécnico Nacional

High School, Phisycs and Math

SKILLS

StrategyOperations ManagementResearchBusiness TransformationProject ManagementEstrategia EmpresarialAnalysisStrategic PlanningCustomer SatisfactionCross-Functional Team LeadershipBusiness StrategyChange ManagementRetail BankingContact Center StrategyConsultingBranch BankingDispute ResolutionManagementData Analysis

ABOUT SOFÍA PINEDA

I’m a self-motivated innovation expert with more than 15 years of experience combining banking and consulting: last three years working in Barclays as a service and process designer; delivering innovative and viable services to improve employees (CX) and user experience (UX). Able to design and implement projects through strong problem solving analysis, conceptualisation and research capability to enable creative solutions to business problems to be realised. Possesses strong negotiation, self-awareness and adaptability skills that engender a motivated and collaborative team environment.

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