Zsofia Kops

About Zsofia Kops

Results-driven finance and operations professional with 10+ years of experience in AR strategy, cross-functional collaboration, and international project coordination. At Uber Freight, I lead initiatives that streamline processes, resolve complex disputes, and improve cash flow for enterprise clients.Skilled at managing global teams, optimizing reporting, and driving continuous improvement across fast-paced, matrixed environments. Core Strengths:• Accounts Receivable & Dispute Resolution• Financial Process Optimization• Cross-Functional & Offshore Team Leadership• Reporting Automation & Data Analysis• Stakeholder Communication & Client Success

Experience

1. Sr Business Process Analyst Ii

   Uber Freight

   Sep 2024 — Present

   Led strategic Accounts Receivable initiatives for enterprise clients, driving dispute resolution, AR aging reduction, and process optimization.Reduced past-due AR aging through targeted collection strategies and root-cause analysis across key accounts.Served as primary point of contact for top-tier customers, resolving complex billing and payment issues to accelerate cash application.Partnered with outsourced teams by developing SOPs, defining KPIs, and leading ongoing performance management.Collaborated with Product and Engineering to enhance internal tools and streamline invoicing and reconciliation workflows.Delivered regular leadership updates on account health, escalation trends, risks, and resolution timelines.

Education

• Budapest University of Economics and Business

  Bachelor’s Degree, Tourism and Hotel management

  2005 — 2012

• Budapest University of Economics and Business

  Master’s Degree, International Relations and Affairs

  2013 — 2015

• DePaul University

  Certificate, Human Resources Management/Personnel Administration, General

  2017 — 2017

Skills

• Banquets
• Microsoft Word
• Human Resources
• Creativity Skills
• Events
• Retail
• Micros
• Local Marketing
• Rooms Division
• American English
• Communication
• Microsoft Excel
• Time Management
• Project Management
• Hospitality Management
• Talent Management
• Microsoft Office
• Sales
• Phone Etiquette
• Coaching
• Scheduling
• Marketing
• Social Media
• Yield Management
• Event Management
• Travel Arrangements
• Campaign Strategies
• Property Management Systems
• Hospitality
• Spirometry
• Hospitality Industry
• Travel
• Resorts
• Microsoft Outlook
• Medical Devices
• Banquet Operations
• Crativity
• Corporate Events
• Hotel Management
• Food & Beverage