Sofia Jole Gelmetti
Cluster Reservations Agent @Four Seasons
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WORK HISTORY
Cluster Reservations Agent @Four Seasons
Milan, IT
Portfolio Management: Managing a luxury portfolio for two iconic properties, ensuring best-in-class hospitality standards and inventory optimization- Strategic Liaison: Acting as the primary point of contact for complex operations and group bookings, aligning partner needs with corporate revenue goals- Revenue & Analysis: Supporting revenue management through data analysis and reporting to maximize property performance- Operational Excellence: Leading pre-arrival audits as a Guest Recognition Specialist to ensure high-level personalization.
EDUCATION
University of Central Florida – Rosen College of Hospitality Management
Master's degree, Hospitality and Tourism Management
Università degli Studi di Milano-Bicocca
Post-Graduate Courses, Psychology
IULM University
Laurea Magistrale LM, Hospitality and Tourism Management
Università degli Studi di Milano-Bicocca
Bachelor of Arts - BA, Psychosocial Communication Sciences
ABOUT SOFIA JOLE GELMETTI
I am a hospitality professional driven by the intersection of luxury service standards and data-driven business growth. With a background that spans from managing high-end operations at Four Seasons and Bulgari Hotels to scaling a digital marketplace store to €200k in annual revenue, I specialize in bridging the gap between partner needs and corporate performance.My international education at UCF’s Rosen College (Florida) and my CHIA certification have equipped me with a strong analytical mindset, allowing me to transform complex data into actionable strategies for inventory optimization and revenue growth.Whether I am coordinating complex bookings for luxury properties or optimizing listings on a global marketplace, my goal remains the same: empowering partners to thrive through excellence and strategic insights.Key Expertise: Account Management, Revenue Analysis, Partner Success, Marketplace Optimization (Amazon/Extranets), and International Hospitality Standards.
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