Sofia Carey
Manager, Client Success Team @Expedia Group
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WORK HISTORY
Manager, Client Success Team @Expedia Group
London, GB
Lead a team of eight account managers responsible for £25M in delivered display revenue across EMEA in 2024- Ensure the team meets targets for campaign launches, performance metrics, and minimising revenue at risk by collaborating with sales on revenue-generating initiatives- Regularly review revenue-at-risk dashboards to maximise delivered revenue- Analyse business challenges and operational roadblocks, presenting solutions to enhance efficiency and effectiveness- Collaborate with sales directors and business development managers to deliver the best partner experience- Balance the needs of internal teams, partners, and travellers through creative problem-solving and a traveller-first approach- Report to the EMEA regional director, contributing to strategic planning and achieving departmental goals- Monitor team and individual performance metrics, providing constructive feedback and coaching to address challenges and drive improvement- Conduct weekly pipeline reviews with account managers to ensure quality, policy compliance, and alignment with creative guidelines- Coach and develop team members to achieve career goals, providing actionable feedback to support growth opportunities- Partner with recruitment to hire top talent and foster a high-performing team- Model Expedia Group leadership principles: executing for today, empowering collaboration, and evolving for the future.
EDUCATION
Università degli Studi di Napoli Federico II
BA History of Art and Modern Languages (ERASMUS)
University of Bath
BA (HONS) Modern Languages (Spanish and Italian) with European Studies
SKILLS
ABOUT SOFIA CAREY
A dynamic leader of Expedia Group\'s Client Success Management team, specialising in strategic account management, optimising marketing campaigns, and curating creative strategies. Experienced in managing large strategic accounts, mentoring teams, and driving global business initiatives through cross-functional collaboration. A creative professional with strong expertise in designing impactful ad campaigns and simplifying complexities to deliver growth and value for enterprise partners.
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