Sofia Hidalgo

Data Analyst @Gallagher Bassett

Chicago, IL, US

Analyzed and processed over claim errors monthly, identifying root causes and implementing data-driven solutions that reduced errors from $15 million to under $7 million, improving accuracy and operational efficiency.• Automated data validation and error detection, reducing manual processing time by 40% and increasing claims accuracy.• Presented actionable insights to insurance carriers using Pivot Tables, summarizing claim trends, forecasting future discrepancies, and providing a time frame for claim resolution.• Partnered with cross-functional teams (claims adjusters, financial analysts, client service managers, implementation data services team, etc.) to validate claim data, ensure accuracy and implement corrective actions.

Michigan State University

Bachelor of Arts - BA, Economics

Miami Dade College

Associate of Arts - AA, Business Administration and Management, General