Sofia Calcano

WORK HISTORY

EDUCATION

ABOUT SOFIA CALCANO

Detail-oriented and proactive professional with extensive experience in client services, project management, and digital communication. Proven ability to handle complex client interactions, streamline processes, and utilize software tools such as Microsoft Office, Adobe Photoshop, SAP, and Salesforce. Skilled in data analysis, multi-tasking, and managing social media accounts, with a strong track record of enhancing operational efficiency and delivering exceptional customer support. In my current role as a Client Services Coordinator at Cartier South America, I have honed my skills in resolving complex client inquiries and managing partner accounts across diverse regions. My experience includes developing and implementing initiatives such as \"Become a Watchmaker,\" which significantly improved client engagement and service quality. My ability to analyze data and generate actionable insights has been instrumental in enhancing operational efficiency and client satisfaction.Previously, during my tenure as an intern and later as a Client Services Coordinator at Cartier, I developed a comprehensive dashboard for tracking product inquiries and contributed to launching key service metrics tools like the Client Experience Barometer. These experiences, coupled with my proactive approach and meticulous attention to detail, have equipped me with a strong foundation in managing multiple tasks and projects efficiently.Additionally, my experience extends to roles such as Community Manager at Eccole Qua Producciones, where I managed social media accounts and executed digital marketing strategies to enhance brand visibility. My role as a Sales and Production Executive at Agua Salada Beachwear further refined my skills in inventory management, project tracking, and quality control.I am adept at using software tools including Microsoft Office Suite, Adobe Photoshop, SAP, and Salesforce, all of which I have utilized extensively to streamline processes and deliver exceptional customer support. My multilingual capabilities and proven ability to handle complex client interactions will enable me to effectively manage and support diverse client needs in a virtual setting.