Sofia Passova
President and CEO @Stereologic Ltd
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WORK HISTORY
President and CEO @Stereologic Ltd
StereoLOGIC, a Gartner Cool Vendor, has introduced to the market a breakthrough Operational Intelligence solution. StereoLOGIC Process Analytics® automatically monitors employee operations and generates business process maps, continuously visualizing what people do, the time they spend on different tasks and delays due to mistakes or process inefficiencies. In addition to Process Maps it provides: Process Time Measurements, Standard Operating Procedures, Process Performance Characteristics, Process Errors Diagnostics and Delays reports, and Data Analytics (number of requests for a specified product, number of redirects to another employee)As the result, the process analysis is accelerated by 5-10X with 100% accuracy of the results.Customers using StereoLOGIC accomplish:· Up to 50% cost saving through improved process efficiency· Rapid Customer Experience improvement – near fault free· Automated Governance and Compliance review· Real-Time Quality ManagementStereoLOGIC’s client, Pitney Bowes, has won the 2014 Process Excellence Award for “The Best Process Improvement Project under 90 days”. The judges have selected StereoLOGIC’s customer PB over other competitors, including Capital One and Cap Gemini, for the innovation and business impact of their Back Office Customer Management Improvement project, which accomplished acceleration of customer response time by 56% and reduction of the operating costs by 30% in a very short time period.
EDUCATION
Ph.D in Computer Science
Ph.D, Computer Science/Electrical Engineering
SKILLS
ABOUT SOFIA PASSOVA
Ph.D. in Computer Science. Serial Entrepreneur, Founder of 2 leading technology companies. Introduced new generation of business acceleration technologies and tools, enabling companies to increase employee productivity by 30-50 % and address the client experience challenge. Inventor, Author of 3 US patents, creator of innovative technologies nominated by Gartner Global research -“Cool Vendor”-“Innovative and Impactful” and featured in research by Forrester, Everest and Nelson Hall. Thought Leader in modeling, diagnostics, Process Mining and Task Mining. Author of multiple publications in international journals, including Authority Magazine and Digital Journal.
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