Sofia Mejias

Auto Liability Claims Adjuster @Travelers

Denver, CO, US

Conduct thorough investigations of auto liability claims, including gathering and analyzing police reports, witness statements, medical records, and other relevant documentation-Assess liability and damages by evaluating the facts of each case, determining the extent of injuries, property damage, and other losses, and setting appropriate claim reserves- Communicate effectively with insureds, claimants, witnesses, medical professionals, and other parties to collect information, provide updates on claim status, and address any questions or concerns- Negotiate settlements with claimants and their representatives, ensuring fair and equitable outcomes while adhering to company policies and procedures- Document all claim activities, decisions, and communications in the claim management system, maintaining accurate and detailed records for each case- Collaborate with legal counsel, medical experts, and other professionals to resolve complex claims, including those involving litigation or potential fraud- Ensure compliance with state and federal regulations, as well as company policies and procedures, by staying current on relevant laws and industry best practices- Deliver excellent customer service to all stakeholders throughout the claim process, demonstrating empathy, professionalism, and a commitment to resolving claims efficiently and fairly- Participate in ongoing training and professional development opportunities to enhance knowledge and skills in auto liability claims handling- Contribute to team goals and objectives by sharing knowledge, providing support to colleagues, and participating in team meetings and initiatives.

Syracuse University

Bachelor of Fine Arts (B.F.A.)