Sofia Masiou
Customer Support Specialist @Peopleperhour
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WORK HISTORY
Customer Support Specialist @Peopleperhour
Handle customer inquiries via email in a timely and professional manner.Resolve customer issues efficiently while ensuring a high level of satisfaction.Manage and resolve customer tickets using Zendesk, ensuring accurate documentation and follow-up.Collaborate with internal teams to resolve complex or escalated issues.
EDUCATION
University of West Attica
Bachelor's degree, Library and Information Science
ABOUT SOFIA MASIOU
Experienced in managing and optimizing operations within the tourism sector, I excel in creating efficient workflows, enhancing guest experiences, and building strong client relationships. With a background as an Operations Specialist and Account Manager, I have a track record of implementing cost-effective solutions and boosting customer satisfaction through strategic oversight and attention to detail. Currently, I am focused on expanding my expertise in digital marketing to integrate modern marketing strategies into the tourism and hospitality industry, driving growth and engagement through digital channels.
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