Sofia Loyo

Texas A&M University Alumni

Role
Customer Service Representative at Benchmark Bank
Location
Houston, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Customer Service Representative

    Benchmark Bank

    Nov 2025 — Present · Houston, TX, US

    Handle high-volume customer interactions via phone and email in a fast-paced banking environmentVerify and process wire transfers and ACH transactions with a strong focus on accuracy, fraud prevention, and complianceComplete cash and check deposits and withdrawals while adhering to security protocolsMaintain detailed and accurate documentation of customer transactions and communicationsDeliver professional, efficient service while meeting operational and customer satisfaction standards

Education

  • Texas A&M University

    Bachelor's degree, Psychology

  • The University of Texas at Austin

    Post Graduate Program, Artificial Intelligence and Machine Learning Business Applications

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Sofia Loyo — Customer Service Representative at Benchmark Bank in Houston, TX, US | Unifers