Sofia Loyo
Texas A&M University Alumni
- Role
- Customer Service Representative at Benchmark Bank
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
Experience
Customer Service Representative
Nov 2025 — Present · Houston, TX, US
Handle high-volume customer interactions via phone and email in a fast-paced banking environmentVerify and process wire transfers and ACH transactions with a strong focus on accuracy, fraud prevention, and complianceComplete cash and check deposits and withdrawals while adhering to security protocolsMaintain detailed and accurate documentation of customer transactions and communicationsDeliver professional, efficient service while meeting operational and customer satisfaction standards
Education
Texas A&M University
Bachelor's degree, Psychology
The University of Texas at Austin
Post Graduate Program, Artificial Intelligence and Machine Learning Business Applications
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