Sofia Lepore

Senior Omnichannel Product Operations Executive @Cartier

Birmingham, GB

Ensure the most efficient sales processes are in place• Maximize/generate additional sales revenue through superior customer service• Liaise with merchandising team to provide efficient support and updates to specialist accounts• Work with logistics to resolve any shipping related issues• Analyse performance data and incorporated strategic objectives to maximise sales• Category Management, On-Site Search and Merchandising: ensure new products are set-up on time and merchandised according to analytics, testing data and relevant strategies• Use analysis of weekly/ monthly performance to identify strategic opportunities and take actions to maximise profits. Support with department planning to exceed sales and profit targets based on seasonal projections.• Produce ad-hoc and post report analysis from EOM performance of all key E-commerce activities, identifying actionable insights. Present key findings and deep diving into ROI opportunities across E-commerce.

London Metropolitan University

Bachelor's degree, Fashion Marketing and Business Management