Sofia Ioakeimidi
Executive Officer (Work Coach) @Department for Work and Pensions (DWP)
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WORK HISTORY
Executive Officer (Work Coach) @Department for Work and Pensions (DWP)
Conducting face-to-face and digital interviews with customers to assess their skills, circumstances, and job readinessDeveloping tailored action plans to support individuals into employment, training, or further supportOffering support with job search strategies, and providing tailored suggestions on CV writing and interview techniques to improve customers’ employabilityMotivating and supporting claimants to take steps toward work, including attending training or work placementsMonitoring and reviewing claimant progress and taking appropriate follow-up actionsCollaborating with employment advisors, employers and training providers to match customers with suitable opportunities Keeping updated with labour market trends to inform coaching decisions and guide jobseekers toward realistic and sustainable employment opportunitiesEvaluating benefit eligibility and ensuring compliance with DWP policies and proceduresDelivering excellent customer service in line with departmental values and service standardsUsing IT systems to record information accurately and manage caseloads effectively
EDUCATION
Panteion University of Social and Political Sciences
Bachelor of Science - BS, Psychology
Pearson College London
BTEC Level 5 Professional Certificate in Counselling and Counselling Skills
Malliaras Schools - Νέα Εκπαιδευτήρια Γ. Μαλλιάρα
High School Diploma
CIPD Qualifications
Level 3 Foundation Diploma in Human Resources (HR), Human Resources
UCL
Master of Science - MS, Psychology of Education
ABOUT SOFIA IOAKEIMIDI
A versatile professional with a CIPD HR Level 3 Diploma and a strong foundation in HR, sales, research, and psychology (MSc). Currently an Executive Officer - Work Coach at the Department for Work and Pensions, providing tailored job readiness support and career development advice. A background in sales and customer service, excelling in relationship building and problem-solving. Additionally skilled in research and data analysis, with a focus on understanding human behaviour. Excellent administration and communication skills, strong cultural awareness and bilingual skills (English / Greek). Passionate about using diverse skills to enhance employability and drive personal and professional growth.
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