Sofia Hussain

Operations Strategy & Business Operations Lead | Driving Efficiency, Cost Optimization | Ex-Rakuten | Ex-IHG Hotels & Resorts | Ex-SmartWorks | Ex-Hilton| Ex-Oberoi Hotels& Group | Tech, SaaS & Services

Role
Sixth Sense, Client Relationship Management and Busin at Rakuten India
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Sofia Hussain

Strategic business operations professional with 13+ years of experience across IT, service, real estate, and sharing economy sectors. I am specialized in key account management and operational excellence, with a proven track record of driving multi-million-dollar pipelines and enabling cross-functional teams to deliver scalable business outcomes. Skilled in requirements gathering, process optimization, stakeholder management. I thrive in supporting complex initiatives, aligning business needs with operational and technical solutions, and enabling strategic decision-making at enterprise scale.

Experience

  1. Sixth Sense, Client Relationship Management and Busin

    Rakuten India

    Mar 2022 — Present · Bengaluru, IN

Education

  • St. Thomas's Day School, Calcutta

    I.S.C, Humanities

    1998 — 2006

  • Calcutta University, Kolkata

    Bachelor of Arts (B.A.), English Literature

    2007 — 2010

  • Rabindra Bharati University, Kolkata

    Master of Arts (MA), English Language and Literature, General

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Sofia Hussain — Sixth Sense, Client Relationship Management and Busin at Rakuten India in Bengaluru, KA, IN | Unifers