Sofia Grella

Customer Success Manager | Salesforce + Slack

Role
Customer Success Manager at Salesforce
Location
Austin, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Sofia Grella

A collaborative and effective leader who thrives in fast-paced environments and has a passion for creating scalable, process driven solutions. Team-oriented and builds relationships cross-functionally while managing projects and delivering exceptional customer experiences, which support the strategic direction of an organization.

Experience

  1. Customer Success Manager

    Salesforce

    Oct 2025 — Present · Austin, TX, US

    I’m focused on helping Salesforce’s most strategic customers get even more value from the Agentforce 360 platform.

Education

  • Western University

    B.Mus., Honours Voice Performance

    2008 — 2012

  • Western University

    M.Mus. in Literature & Performance, Opera

    2012 — 2014

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Sofia Grella — Customer Success Manager at Salesforce in Austin, TX, US | Unifers