Sofia Elam
Technical Account Manager @Lytx, Inc.
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WORK HISTORY
Technical Account Manager @Lytx, Inc.
San Diego, CA, US
EDUCATION
St.Edward's University
Bachelor of Fine Arts - BFA (incomplete), Acting
ABOUT SOFIA ELAM
With over 6 years of experience in the software industry, I am a passionate and driven technical account manager who strives to provide the best solutions and service to my customers. I have a strong background in technical support, troubleshooting, and customer relationship management, and I am always eager to learn new skills and technologies. I am currently working at Khoros, a leading software company that helps brands create and foster meaningful connections with their customers across digital channels.As a technical account manager at Khoros, I am responsible for developing and executing solutions to customer needs and drivers through hands-on engagement and partnering with customers to build trust and loyalty. I support 6+ enterprise-level customers, providing white-glove technical troubleshooting and problem solving for any issues with their installed equipment or system. I also act as a liaison between the client contacts and the internal support and engineering teams, ensuring faster and smoother resolutions. Additionally, I participate in product innovation by identifying and representing customer needs to other teams within the organization.
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