Sofia Boucetta
Network Security Customer Success Manager @Palo Alto Networks
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WORK HISTORY
Network Security Customer Success Manager @Palo Alto Networks
Lead client\'s onboarding experience, adoption, and expansion across a range of relationships\\\\nDevelop a strong partnership with customer shareholders, channel partners, and executive sponsors to drive product adoption\\\\nBe a customer advocate in influencing product roadmap and improvements\\\\nCoach customers on how to establish and implement their Cloud Security change management, governance, center of excellence programs\\\\nIdentify and escalate risks to the customer and support team to achieve client success\\\\nGain deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments\\\\nAddress and associate business benefits to align with emerging and evolving needs\\\\nIdentify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns\\\\nBuild relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new opportunities\\\\nMonitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement\\\\nLeverage key metrics to build a strategic plan to address decreases or negative changes in the metrics listed above\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
IFOCOP
Master's degree, Purchasing, Procurement/Acquisitions and Contracts Management
CIFAP - Company
Master's degree, Information Technology Project Management
IFOCOP
Master 2, Purchasing, Procurement/Acquisitions and Contracts Management
Ecole superieur de Tourisme PARIS 75012
Master 1, Tourisme et amenagement du territoire
SKILLS
ABOUT SOFIA BOUCETTA
Professional and expert in SAAS solutions, with nearly 10 years of expertise in…
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