Sofia Belhaj
Customer Success Manager @Crownpeak
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager @Crownpeak
Ville de Paris, FR
Ensuring engagement across all touchpoints with stakeholders:/ Manage a customer portfolio in a proactive and personalized way: requirements gathering,software implementation, strategy optimization, trainings, functional guidance/ Coordinate & guide projects and internal teams, and conduct collaborative workshops tomaximize customer value/ Fostering ongoing customer engagement, understand the success criteria of the customer, sharebest practices, organize performance reviews of the tool (KPI tracking)/ Share customer feedback internally as part of a continuous progress approach/ Internal ongoing awareness and risk mitigation within the company, monitor contract renewalsand identify upsell business opportunities
EDUCATION
IPAG Business School
Master, Digital Marketing & Communication
Université Sorbonne Nouvelle
Master, International Trade Negociation
ABOUT SOFIA BELHAJ
Multilingual Customer Success Manager with strong SaaS and B2B experience. Over…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.