Sobu T Babu
Customer Success Manager at Forcepoint
- Role
- Customer Advocate at Forcepoint
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Sobu T Babu
A result-oriented professional offering over 13 years of a successful career with diverse roles distinguished by commended performance and proven results- Skilled in ensuring delivery of high quality services to support customer\'s business needs & achieving continued high customer satisfaction from all operational users for services- Excellence in recommending improvements to functionality, creating and delivering quality services- Expertise in ensuring sufficient continued communication and transparency & contractual visibility to both parties along with continuous evaluation of quality, cost & delivery covering performance program SLA- Acting as an escalation gate to resolve critical issues of the team members; excellence in employing. Escalation Management methodologies to build efficient operations integrated with strong incident and problem management.
Experience
Customer Advocate
Apr 2021 — Present
Education
MTHSS
SSLC
1993 — 1998
Sardar Raja College of Engineering, Tirunelveli
BE (CSE)
2000 — 2004
Technical High School, Kollam
Vocation Higher Secendary
1998 — 2000
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