About Sobitha Paul
Experienced leader in Customer Service operations in BFSI / BPO / E-Commerce sector…
Experience
Present
Education
ICFAI university
PGDCRM, Customer relations
2005 — 2007
Jesus and Mary college
B.com, Business Studies,Economics
1999 — 2002
Skills
- Team Leadership
- Process Management
- Customer Experience
- Process Improvement
- Mis
- Vendor Management
- Project Management
- Call Centers
- People Management
- Service Delivery
- Business Analysis
- Customer Engagement
- Crm
- Outsourcing Management
- Call Center
- Cross-Functional Team Leadership
- Call Center Start-Up
- Relationship Management
- Outsourcing
- Management
- Program Management
- Complaint Management
- Customer Relationship Management (Crm)
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