Sobhanand Menon

About Sobhanand Menon

I am a technology enthusiast with 10+ years of proven record in technical, pre-sales and post sales customer support and management experience. Analytical skills combined with result-oriented approach ensures every challenge that comes in my professional journey is attended to and completed with the right attitude. In short, I am an approachable professional with strong sense of commitment towards success along with apt time management.

Experience

1. Technical Support Manager

   Labcon Scientific Instruments

   Jul 2022 — Present

   Responsibility: Schedule the day to day working of all the service\\\\nengineers of the company. Monitor their work, develop a proper\\\\nreporting system which will have to be adhered to by the\\\\nengineers.\\\\n• Coordinate and assist in servicing the equipment at the\\\\ncustomer\'s site whenever there is a need or the help is sought.\\\\nSchedule regular training for the engineers to update their\\\\nknowledge.\\\\n• Selection of new engineers as and when required. Creating a\\\\nrobust training program (s) for new service engineers to undergo\\\\nand upskill from time to time.\\\\n• Attending to service jobs at the customer\'s site along with the\\\\nengineers, wherever it is required.\\\\n• Contacting customers and increasing the Annual Maintenance\\\\nContracts and also in renewals of the existing ones.\\\\n• Taking charge of setting up the new manufacturing section, in \\\\nterms of guiding and planning in the setting of this division and \\\\nmonitoring its operation\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• SNS College of Technology

  Bachelor's degree, Electronics and telecommunication Engineering

  2005 — 2009

• Maharashtra State Board

  Secondary School Certificate, Science, Distinction

  2002 — 2003

• Maharashtra State Board

  Higher secondary certification, Science

  2003 — 2005